Privacy Policy And Cookies

We are Franklin Stuart, registered office is situated at 12 Arundel Street,
Manchester, M15 4JR

For matters pertaining to data protection compliance, you may contact our representative at hello@accountsdirect.uk.

Purpose And Application of the Privacy Policy

We highly value your privacy and data rights. Our commitment involves protecting your data, maintaining transparency in data collection, and refraining from selling your data to third parties. Our data practices adhere to legal standards and are primarily used in the following situations:

• When it’s essential for our legitimate business interests (or those of a third party) without compromising your fundamental rights.
• When we must fulfil a contract for services you have with us or are about to enter into.
• When we are obligated to comply with legal or regulatory requirements.

Our Privacy Policy describes the data we collect, the reasons for its collection, and how it’s used, both directly and indirectly. It also explains our data protection measures and offers you options and control over the data we acquire.

Data Types We Collect, Why We Collect Them, and How

We will exclusively gather essential personal information (PI) aligned with the context and purpose.

Gathering Your Personal Information

Every time you visit our website or engage with our email communications, we automatically collect the following information:

• Technical information: This includes your Internet Protocol (IP) address for internet connectivity, login details, browser type and version, operating system, and platform.
• Visit details: This encompasses URL clickstream data, tracking your journey to, through, and from our site, including timestamps, the pages and products you viewed or searched for, response times, error occurrences, page durations, interactions, and navigation methods.
• Email interaction: This involves tracking whether you opened the email, how many times it was accessed, and your engagement with the email’s content, including clicked links.
• Financial Information: We collect necessary personal and financial information from our clients to provide accounting services.

Additionally, to enhance the relevance of our communications, we may compile a digital data profile using publicly available financial information from sources like your social media profiles and third-party sources such as Companies House.

Engaging with Our Accounting Services

We collect a variety of personal information, which may include changes in your marital status, updates to your residential or business address, additional sources of income, details about investment activities, alterations in your company’s structure (including changes in company officers), data related to your usage and statistics, connection information, unique identifiers such as IP addresses or device IDs, your marketing and advertising preferences, login details for accessing our services, inquiries about purchases, transaction history, and information regarding products, services, or content you have used.

We utilise this information to fulfil our obligations in providing the services you’ve engaged us for and to assist you in effectively managing your affairs. This includes offering timely guidance and support, ensuring your subscription to the appropriate services, keeping you informed about any changes to our services, and providing suggestions or recommendations for other relevant products and services.

How is your data utilised?

We process your personal data for specific purposes, including legal requirements such as identity verification. Data processing is carried out when necessary to fulfil a contract with you for the provision of our services. Additionally, processing may be based on legitimate interests, whether on our part or that of a third party. Client data is exclusively used for accounting services and is not shared with unauthorised parties. In some cases, we may request your consent for specific personal data processing, which will be clearly communicated. If we ever intend to use your personally identifiable information for a different purpose than initially stated, we will notify you via email. You will have the option to consent or decline the revised usage of your information. Our data utilisation always complies with the privacy policy applicable at the time of information collection.

Data Protection and Security

We use data to ensure compliance with relevant regulations and laws, which includes the need to verify your identity during the sign-up process for our accounting services. This verification process includes:

Our website is dedicated to securing our users’ information. We implement robust security measures to protect your data and maintain its confidentiality. All sensitive data submitted through the website is safeguarded, both online and offline. User information is securely stored on servers within the European Economic Area (EEA) and is protected by advanced technological and operational security measures to prevent loss or misuse. When users provide information through our registration form, it is encrypted and secured using state-of-the-art encryption software, including SSL, which is widely recognised as the industry’s best.

While we take every reasonable effort to protect your personal data, it’s important to acknowledge that the internet is not entirely immune to security risks. As a result, we cannot offer an absolute guarantee of the security and integrity of personal data transferred over the Internet, both to and from you.

If you have any concerns or questions about the security measures on our website, please feel free to contact us via email at hello@accountsdirect.uk.

Other Data Origins

1. We might acquire financial information about you from various sources within our organisation or third-party entities to ensure a seamless experience. For instance, if you engage with any of our affiliated websites or utilise other services, we may receive details to link this activity with your account.
2. We collaborate with selected companies to improve and deliver our services. These companies can include those supporting technical operations, payments, marketing analytics, searches, and more. On certain occasions, these partners may share limited data with us to facilitate our services in accordance with this policy and relevant laws.
3. Information about you may also be obtained from third-party telemarketing firms. We or our partners will only reach out to you if you have given your consent to these telemarketing companies for us to contact you.

Operational Activities

To prioritise your privacy, we gather and utilise personal data for our business processes, all while maintaining data security, transparency, and adherence to relevant regulations. Your confidence in our practices is of utmost importance.

Engagement, Advertising, and Promotions

We use the information we collect to stay in touch with you. This involves sending emails and other electronic communications to keep you updated on our services, involve you in surveys, and notify you about promotions, events, and service changes. Our goal is to keep you informed about our accounting products and services that we believe may interest you. If you ever change your mind, you can opt out of receiving marketing communications at any time.

You retain the right to cease “Franklin Stuart” from contacting you for marketing. If you no longer wish to receive marketing communications, please send an email to hello@accountsdirect.uk.

Retention Of Data

We keep your information as long as necessary for accounting and in line with legal obligations. Your personal data remains stored for the duration required to meet the initial collection purposes or any extended periods required by law or regulations.

How is your data shared or disclosed?

We may share or disclose information with the following categories of third parties:

• Our Suppliers: Franklin Stuart collaborates with various third-party suppliers for services like website hosting, online product purchases, and communication. Your data is shared to complete transactions and services, subject to stringent data security and compliance obligations.
• Contractors/Subcontractors: We outsource specific service components to third parties, ensuring appropriate contractual arrangements.
• Group of Companies: Franklin Stuart may share data with affiliated companies, including Franklin Stuart Umbrella Ltd, Franklin Stuart Investments & Pensions Ltd, Franklin Stuart Academy Ltd, and their subsidiaries, as per the UK Companies Act 2006.
• Partner Firms: Our websites may have links to partner networks and affiliates. Your information is shared with relevant service providers only upon your express interest through calls, website forms, enabling third-party services, or discussions with our team.
• Other Parties: Data sharing with parties essential for financial or corporate transactions, like mergers or asset sales.

Rights Regarding Data Protection

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The Right to Access

You can request Franklin Stuart (www.franklinstuart.com) at (Accounts Direct) to provide copies of your personal data. A small fee may be charged for this service.

The Right to Rectification

You have the right to request Franklin Stuart to correct any information that you believe is inaccurate. You also have the right to request Franklin Stuart to complete any information that you believe is incomplete.

The Right to Erasure

You can request Franklin Stuart to erase your personal data under certain conditions.

The Right to Restrict Processing

You have the right to request that Franklin Stuart (Accounts Direct) restrict the processing of your personal data under certain conditions.

The Right to Object to Processing

You have the right to object to Franklin Stuart (Accounts Direct) processing your personal data under certain conditions.

The Right to Data Portability

You have the right to request that Franklin Stuart (Accounts Direct) transfer the data we have collected to another organisation or directly to you under certain conditions.

If you submit a request, we will respond within one month. To exercise any of these rights, please send an email to hello@accountsdirect.uk.

By proceeding to use this site(www.franklinstuart.com), you acknowledge your acceptance of our terms and conditions, as well as your consent to the utilisation of cookies.

Cookie Policy

Use of Cookies

We employ cookies and similar technologies, including pixels, tags, and other identifiers, to tailor our websites and services, remember your preferences, analyse user behaviour on our websites and services, and enhance our marketing offerings. Your use of our websites and services indicates your consent for us to utilise cookies and similar technologies as specified in this Policy.

Cookie

A “cookie” is a tiny data file sent to your computer’s cookie folder when you visit a website. It enables the site to recognise your browser when you revisit.

We employ two types of cookies: “session” and “persistent.” Session cookies are temporary and vanish when you close your browser. Persistent cookies remain on your computer or mobile device until they expire or you delete them.

Managing Cookie Preferences

The majority of web browsers provide options to control cookies via their settings and preferences. Please be aware that restricting cookie usage might affect your overall user experience.

Children

We do not knowingly collect personal data from individuals under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe that they have disclosed personal information to us, please contact us via this link: hello@accountsdirect.uk
In cases where the processing of personal data relies on consent, and we become aware that the data pertains to an individual under the age of 13, we will cease processing it and take appropriate measures to delete the relevant information from our records unless consent is provided by a parent or guardian.

Our Privacy Policy Updates

We may periodically update our policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will provide notice on our website and may notify you through other channels like email. We encourage you to review this policy from time to time to stay informed about how we handle your data.

Our privacy policy was last updated on the 1st of September, 2023.

Contact Us

If you have any questions about our company’s privacy policy, please do not hesitate to contact us:
Email us at: hello@accountsdirect.uk
Call us: 0161 832 1399
Or write to us at 12 Arundel Street, Manchester, M15 4JR

In Case Of Concerns

If you want to file a complaint or if you believe our company hasn’t adequately addressed your concern, you can get in touch with the Information Commissioner’s Office (“ICO”).  Details are available at https://ico.org.uk/concerns.